Retailer FAQs

Facility Hours & Locations

What are your hours of operation?

Office hours
Monday through Thursday | 8am-5pm
Friday | 8am‑4:00pm

Customer Pick-​Up Window
Monday through Thursday | 8:30am‑4:30pm
Friday | 8:30am‑4:00pm

Where are your offices located?

Major Brands – East Region
Corporate Headquarters: St. Louis, MO – 6701 Southwest Avenue, Saint Louis, MO 63143
Columbia, MO: 1502 West Business 70, Columbia, MO 65202
Cape Girardeau, MO: 2100 Themis, Cape Girardeau, MO 63701

Major Brands – West Region
Kansas City, MO: 550 East 13th Avenue, North Kansas City, MO 64116
Springfield, MO: 455 North Belcrest, Springfield, MO 65802

Customer Service & Credit

How do I contact Customer Service?

Kansas City/​Springfield: 800.467.1070
St. Louis/​Columbia/​Cape Girardeau: 800.264.8079
customerservicemb@majorbrands.com

How do I contact the Major Brands Credit Department?

Kansas City/​Springfield: 800.467.1070
St. Louis/​Columbia/​Cape Girardeau: 800.264.8079
creditMB@majorbrands.com

How do I set-​up an account with Major Brands?

Please send a current copy (scan or picture) of your State Liquor License via email to newaccounts@majorbrands.com. If your location is within the city limits of Saint Louis City or Kansas City, we will also need a copy of your City Liquor License. A member of our customer service team will contact you to finalize the account set-​up process.

How do I set up payment terms?

To set up Net 30 payment terms, please download the Major Brands Credit Application. A member of our Credit Department will confirm payment terms upon receipt of your application.

How do I set-​up ACH payments with Major Brands?

We offer free ACH payments through our third-​party provider, Fintech. This option is available to all customers with less than 5 locations. Please download the EZenroll Autopay flyer for set-​up. If interested in other ACH options, please contact the Credit Department.

Kansas City/​Springfield: 800.467.1070
St. Louis/​Columbia/​Cape Girardeau: 800.264.8079

Download EZenroll Autopay

Delivery & Returns

Do you deliver?

Major Brands offers free delivery on any orders over $150. Product deliveries are shipped to your business on your designated delivery day. Orders under $150 can be picked up at our Customer Pick-​Up Window.

Is there a fee for delivery?

There is no fee for delivery.

What is your delivery schedule?

Major Brands delivers Tuesday through Friday. For your delivery assignment, please contact our Customer Service Department. 

What is your Return Policy?

Product damage, order errors and payment issues understandably occur. Please click here for Major Brands Merchandise Return Policy.

Sales & Product Information

How do I know who my Sales Rep is?

Please call Major Brands Customer Service for your Sales Rep contact information should you need it. This information is also listed for you on our Retailer Page.

How do I learn about new products and special offers?

We’re always launching exciting new products into the Missouri market. Check out our latest new products to see the latest innovative flavors and line extensions. Your Sales Rep also has all of the new product information and pricing updates to help you place your next order, and online ordering is a free resource for your convenience as well.

How do I download a Major Brands Price Book?

Download East Pricebook | Download West Pricebook

For custom price lists or questions, contact your Major Brands Sales Representative.

How do I get Draft Beer service?

We’re here to help! Our team of Draft Technicians can service your draft beer lines (including line cleaning, fixing dispensing problems, and setting up festival or special event equipment). For more information, contact Customer Service or your Major Brands Sales Representative.

How do I request Tap Handles and Point of Sale?

Requests for Tap Handles and Point of Sale must be made through Customer Service or your Sales Representative. Please note: Tap handles are the property of Major Brands and should be returned when not in use.

Laws & Regulations

Where do I learn about MO Liquor Law requirements?

The Missouri Division of Liquor and Tobacco control is the official resource on all beverage alcohol and alcohol-​related advertising regulations in the state of Missouri. Learn more by visiting https://atc.dps.mo.gov/.