• Job Title: Customer Service Representative
  • Pay Type: Non-Exempt
  • Department: Finance
  • Reports To: Customer Service Supervisor

Primary Responsibilities

  • Answers incoming customer calls regarding order entry, product inquiries, product return, and general account questions
  • Responsible for responding to e-mails from customers and sales reps quickly and accurately
  • Ability to work within a team setting and provide excellent customer service to all customers
  • Assist customers with product knowledge, check inventory availability, process product returns, communicate delivery schedule, and ensure minimum orders are met
  • Must be accurate and proficient in data entry, including maintenance of orders, via AS400
  • Provide support to the sales team to meet and exceed customer’s expectations, by assisting sales with order entry, checking inventory or processing sales takes
  • Authorize product returns in accordance with Missouri State Liquor Control guidelines
  • Maintain EDI orders
  • Assist in scanning of all invoices
  • Must be available to work nights, holidays and weekends a few times a year
  • Provide back up support for the receptionist, as needed
  • Know, understand, and abide by all Federal and State laws pertaining to alcoholic beverages
  • Understand and comply with all State and Federal regulations regarding the sale and promotion of assigned products
  • Attend, participate, and complete all company regulatory and required training
  • May be required to perform other duties as requested, directed or assigned

Essential Characteristics

  • Excellent verbal and written communication skills; ability to remain professional and courteous at all times with supervisors, employees, colleagues and individuals inside and outside of the company
  • Operates with a “service oriented” mindset when approaching responsibilities; demonstrates a high willingness to “assist” others regardless of their level in the organization or their personal skill set/competencies
  • Superior problem-solving skills
  • Consistent ability to prioritize responsibilities, multi-task, and manage time effectively while dealing with a variety of requests throughout the day
  • Must be open and flexible to changes, ideas and/or best practices from management and peers; utilization of a team approach in all aspects of performance is essential
  • Should have a good mathematical aptitude and attention to detail
  • Experience with Microsoft applications, a must

Education and Experience

  • High school degree or equivalent required
  • At least 2 years customer service experience
  • Experience with Microsoft Applications required
  • Experience with AS400 and Microsoft D365 a plus

Certificates, Licenses, Registrations

  • None